Returns & Refund Policy
Effective Date: October 2025
At Flyland Shoes, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
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Returns must be requested within 30 days of delivery.
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Items must be unused, unwashed, and in original packaging.
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Proof of purchase is required.
2. Non-returnable Items
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Final sale items
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Gift cards
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Personalized or custom products
3. Return Process
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Contact our support team at support@flylandshoes.com with your order number.
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Once approved, we’ll provide the return shipping address.
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Ship the product back within 7 days after approval.
4. Refunds
Once your return is received and inspected, we’ll notify you.
Refunds will be processed to your original payment method within 5–10 business days.
5. Exchanges
We accept size exchanges if stock is available. Please contact us before returning your item.
6. Shipping Costs
Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
✅ 三、Shipping Policy
Effective Date: October 2025
We ship worldwide with reliable logistics partners to ensure your order arrives safely and on time.
1. Processing Time
Orders are processed within 1–3 business days after payment confirmation.
2. Shipping Time
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Standard Shipping: 7–15 business days
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Express Shipping: 3–7 business days
(Delivery times may vary due to customs or local delays.)
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and order weight.
4. Tracking Information
Once your order ships, you’ll receive an email with a tracking number.
5. Delays
Flyland Shoes is not responsible for delays caused by customs, weather, or courier issues.
6. Lost Packages
If your package doesn’t arrive within 30 days, please contact support@flylandshoes.com for assistance.